Shipping & Returns

 

Shipping Information

All orders ship worldwide through the Swedish postal network PostNord. Shipping worldwide is free on all orders over 50 EUR. For orders below 50 EUR, the rates are as follows:

Sweden — 3 EUR
Europe — 5 EUR
Outside Europe – 6 EUR

Shipping times

Please allow 1-3 working days for orders within Sweden, 3-8 working days for orders within Europe and 5-14 working days for shipping to the rest of the world. 

 

 

Returns & Exchanges

  • If you wish to make a return, please send us an e-mail at demonstrate@elkmarketmetal.com, or a message through the website containing your name, address, e-mail address, the order number and a specification of which item/s the return relates to. You have 14 days to contact us for making a return after you have received your order. 
  • Ship the items for return within 7 days of the date of the notification.
  • You are responsible for any damage incurred on items during the return shipment. We therefore strongly recommend that you send the products well packaged, in good condition and in their original box and/or packaging.
  • If possible, please provide us with a tracking number for the return shipment.
  • If a returned item is shipped internationally, mark as "RETURNED GOODS" to avoid any Customs charges. We are not responsible for any charges imposed on packages returned by Customs.
  • Unless otherwise agreed upon, the refund will be processed through the same payment method you used to make your original purchase.
  • If the product or packaging is used or damaged, we reserve the right to deduct any depreciation in value when refunding the product.

 

ELK market metal
Lillagärde
362 53 Uråsa

Sweden